Orders placed by 2:30 pm Pacific Standard Time (PST) Monday-Friday and orders placed by 12:00 PM on Saturday ship the same day.
Sunday or during holidays will ship the following business day. Please note that shipping during peak times may be delayed and we are not responsible for delivery delays due to adverse weather conditions.
We use recyclable and compostable shipping packaging to lighten our environmental footprint.
[Don't be surprised if you have a thank you note from one of our team members on your packing slip :- )]
We ship primarily via USPS, unless you specifically request UPS.
In the contiguous USA, USPS Priority is usually the fastest and most affordable shipping method for items under two pounds
Continental US, APO, Hawaii, and Puerto Rico Shipping Policy:
It's the customer's responsibility to ensure the address is correct on shipments.
Free USPS First Class Shipping For Domestic USA Orders: Myoxcience customers are eligible for free shipping on orders over $89 to the 48 contiguous states for orders under one pound.
*If your order is over one pound there's a weight-based surcharge of $5.95 (They actually charge us $8.95 or more.)
Free USPS First Class Shipping: 2-3 business days in the continental USA
Weight Based Surcharge: When the weight of the package increases, we get charged more. For orders over 1 lb there is a $6.95 flat weight-based surcharge.
Lost or Stolen Packages
MYOXCIENCE is not responsible for lost or stolen packages.
Please use the tracking number in your shipment confirmation e-mail to keep an eye on your order after it has left our Washington State Fulfillment Center.
If you're having trouble locating or using your tracking number? Contact our Customer Support Team via email at help (at) MYOXCIENCE.com
A lost package is one that was misdirected, misplaced or lost by the carrier, and is not delivered to the shipping address.
A stolen package is one that was delivered to the shipping address by the carrier, but is not physically received by the addressee.
Yes, we ship to the USA and Canada.
We LOVE our international customers, especially Australian, UK as well as other European countries, Asia and more. BUT COVID-19 has slowed down international shipping.
We hope to resume it very soon.
The fastest way to receive International shipments is to select DHL as the carrier at checkout, but they do charge more.
Unless otherwise specified, we use USPS International for shipping international orders.
Discounted International Shipping:
For International Orders, Myoxcience customers are eligible for discounted international shipping on orders over $129
International Shipping Tracking:
A tracking number is sent out with every MYOXCIENCE order. If there's a delay in international transit, it's usually due to customs or a label format.
In the event that your international shipment is experiencing delays, we suggest you use your tracking number and file a claim with USPS directly so the carrier has your contact information and can communicate with you about your order.
Use this link to file an International claim: https://www.usps.com/help/international-claims.htm