Shipping Policy
Fulfillment:
We use recyclable and compostable shipping packaging to lighten our environmental footprint.
Domestic Shipping:
We ship primarily via USPS, unless you specifically request UPS.
In the contiguous USA, USPS Priority is usually the fastest and most affordable shipping method for items under two pounds
Continental US, APO, Hawaii, and Puerto Rico Shipping Policy:
It's the customer's responsibility to ensure the address is correct on shipments.
Free USPS First Class Shipping For Domestic USA Orders: Myoxcience customers are eligible for free shipping on orders over $75 to the 48 contiguous states.
Free USPS First Class Shipping: 2-3 business days in the continental USA
Weight Based Surcharge: When the weight of the package increases, carriers charge. For orders over 1 lb there may be a $6.95 weight-based surcharge depending on the carrier you select.
International Shipping
Yes, we ship to the USA and Canada as well as Australian, UK ad other European countries, Asia and more.
The fastest way to receive International shipments is to select DHL as the carrier at checkout, but they do charge more.
Unless otherwise specified, we use USPS International for shipping international orders.
Please note that customs regulations and import fees vary by country. Customers are responsible for ensuring that any product ordered will pass through customs and are responsible for any applicable customs duties, taxes, or import fees required by their destination country.
International Shipping Tracking:
A tracking number is sent out with every MYOXCIENCE order. If there's a delay in international transit, it's usually due to customs or a label format.
In the event that your international shipment is experiencing delays, we suggest you use your tracking number and file a claim with USPS directly so the carrier has your contact information and can communicate with you about your order.
Use this link to file an International claim: https://www.usps.com/help/international-claims.htm
Lost or Stolen Packages:
MYOXCIENCE is not responsible for lost or stolen packages.
Please use the tracking number in your shipment confirmation e-mail to keep an eye on your order after it has left our Arizona State Fulfillment Center.
If you're having trouble locating or using your tracking number? Contact our Customer Support Team via email at help (at) MYOXCIENCE.com
A lost package is one that was misdirected, misplaced or lost by the carrier, and is not delivered to the shipping address.
A stolen package is one that was delivered to the shipping address by the carrier, but is not physically received by the addressee.