Returns
Your complete satisfaction is our ultimate goal. You may return any item shipped by www.myoxcience.com, as long as the item is being returned within 60 days of receipt. Please note, Myoxcience cannot be held liable for negative side effects or adverse reactions you believe are the result of a product.
We recommend that you seek the guidance of a healthcare professional if you have questions, before purchasing any product.
Return postage is the responsibility of the buyer. If the package is lost, Myoxcience is not responsible for them.
We recommend you insure the return package and obtain a tracking number. Before you return the product to us, you will need to
obtain a Return Merchandise Authorization number from a Customer Service Representative.
Please call us for your RMA number –
(866) 251-0001. Please have your order number and the name(s) of the product(s) you are returning ready when you call.
Damaged, Defective, or Incorrect Items
We are committed to providing the highest level of service possible. If there is a problem with your order, please contact one of our Customer Service Representatives immediately at (866) 251-0001.
Provide us with the name of the affected items and if you would like a return or a replacement. If you received the wrong product we will ship the correct item at no additional cost to you. If an item arrived damaged, we will replace it at no additional cost to you. If you wish to exchange a product, you will need to return the unopened product for a refund and place a new order for the product you would like in exchange.
Please do not discard any items unless you have been directed to do so by a Customer Service Representative.
Once we receive your return, we will issue a credit or refund within 7 business days and send you an e-mail confirmation. Please bear in mind that it
can take several days for the transaction to appear on your account, depending on your financial institution.